Frequently Asked Questions

Field Service Cloud is an all-in-one software platform designed to solve the biggest operational challenges faced by landscape companies. It replaces the chaos of paper route sheets, spreadsheets, and endless phone calls with a single, integrated system. It connects your office staff with your field crews through a powerful web dashboard and an easy-to-use mobile app, giving you complete visibility and control over your business.

No, it's designed for a fast and easy transition. Most companies are up and running in a matter of weeks, not months. The system is designed to adapt to your existing workflow, so your crews don't have to learn a whole new process. The Field Assistant mobile app is intuitive, available in both English and Spanish, and requires minimal training. We also provide free onboarding assistance to ensure you get started smoothly.

We offer flexible and transparent pricing with no long-term contracts or hidden fees. You can cancel at any time. Our plans are designed to scale with your business, whether you're a small crew or a large operation. Both our Professional and Pesticide plans include a 30-day free trial with no credit card required. For detailed features and pricing for your crew size, please see our Plans page.

Absolutely. We have two one-page summaries available that are perfect for reviewing offline, printing, or sharing with others in your office.

Our drag-and-drop scheduling calendar makes it easy to build efficient routes, which helps you slash drive time and fuel costs. You can fit more billable hours into the day and instantly send schedule changes to your crews' mobile devices. This eliminates costly errors, prevents missed jobs, and allows you to answer client questions with confidence.

Yes! Field Assistant is designed for real field work and functions completely offline. Crews can log time, complete tasks, capture photos, fill out forms, and record material usage even in areas with no cellular coverage. All data automatically syncs when connectivity is restored, ensuring no work is ever lost.

Yes, and it's automatic! Field Assistant instantly switches to Spanish when a crew member's smartphone is set to Spanish. There's no setup required - it just works. This makes it perfect for bilingual teams and ensures every crew member can use the app comfortably in their preferred language.

The Field Assistant app automatically records GPS data points every minute during their work day, tracking crew locations without requiring them to clock in or out. This provides undeniable proof of service with geofenced arrival and departure times for every job. This data allows you to improve job costing accuracy, enhance crew accountability by reducing downtime, and find the closest crew for emergency dispatching.

Yes. Our Task Management feature ensures nothing falls through the cracks. You can create, assign, and track all work orders, from one-off client requests to routine site inspections. Crews receive clear assignments on their phones and can upload notes and photos from the field, giving you real-time visibility, undeniable proof of work, and faster issue resolution.

Jobsite maps give you a powerful visual playbook for every property. You can precisely measure areas for mulch, turf, or treatments, which leads to more accurate, profitable bids. For crews, these maps clarify the scope of work, reducing costly mistakes and rework. It's the key to protecting your margins and improving crew efficiency.

Absolutely. You can replace messy, inefficient paper forms with our custom digital forms. Build anything from vehicle inspection checklists to safety compliance reports. These forms can be made mandatory for crews to complete, featuring photo and signature capture to reduce your business's liability. All completed forms are instantly saved, creating a searchable, audit-ready digital record.

Yes, we have a deep integration with QuickBooks Online. This eliminates hours of double entry by syncing your clients, invoices, and payments automatically. By using a single source of truth for your data, you reduce costly billing errors and can accelerate your cash flow by invoicing for completed work faster than ever before.

You can create estimates for clients in the field directly in the mobile app, allowing you to get bids to potential clients faster than your competition. The system helps you ensure profitable, consistent pricing across your team. You can track every sales opportunity in a centralized pipeline so nothing gets lost, increasing your win rate and fueling your growth.

Crews can easily log parts and materials used for any job directly in the mobile app. This allows you to stop revenue leakage from unbilled or forgotten materials. It increases your invoice accuracy, reduces client billing disputes, and ensures you get paid for everything you use and everything you do, accelerating your cash flow.

Crews clock in at the start of the day, out and in for lunch, and out at the end of the day using the Field Assistant mobile app. GPS tracking then records arrival and departure times at each jobsite for accurate job costing — without requiring crews to clock in or out for every stop. This eliminates hours of manual data entry, simplifies your payroll process, and delivers precise labor-hour data for each job, helping you identify your most profitable clients and services.

Field Service Cloud provides the hard data you need to stop managing on guesswork. You can analyze jobsite profitability to see where you're truly making money, verify every job's completion time to resolve client disputes with facts, and generate performance reports to enhance team accountability. These reports are crucial for guaranteeing your standard of service quality.

It allows you to map and document every critical detail of a client's irrigation system, including controller locations, zone details, and head types. This prevents the loss of priceless institutional knowledge when a technician leaves. New techs can get up to speed faster, and all service calls become more efficient with instant mobile access to asset locations, repair history, and water usage data.

Our pesticide module makes compliance simple. Crews can log applications in just a few taps, with the app providing instant mobile access to safety data sheets (SDS) and labels. The system automates the creation of regulatory reports, saving hours of administrative work and reducing the risk of costly fines. For California-based companies, you can even submit your monthly MS-PURs reports electronically.