Are you struggling to manage your work orders with emails, text messages, spreadsheets and paper forms?
Do you know if your crews completed all their assigned tasks today?
Are you invoicing on time for all your billable work?
Automate your Work Order Management Processes
Solve these work order management problems and many others without rewriting your business playbook to fit into some software application. Field Service Cloud is designed specifically for the landscape maintenance industry. Deliver higher service levels while increasing your productivity. It’s easy for your crews and works the way you manage your operations.
Team up with Field Service Cloud to turbo charge your business.
Turn Work Order Management into a Competitive Advantage
Create
Create tasks and assign them to crews. Attach pictures for clarity and assign due dates. A clearly communicated assignment is more likely to be correctly completed.
Update
Crews are automatically reminded when they have tasks to complete. They update the status in the field and attach pictures to show their completed work.
Close
When completed, billable jobs are invoiced and customers are updated. Never lose track of a task again!
Task Management
Manage site inspections, customer requests, enhancement jobs, irrigation repairs, and other tasks from creation to closed
Maintenance, irrigation, enhancement, ... all your crews have their current tasks on their phone
Crews report issues on their phone
Field updates instantly available in the office when connected to internet
Offline updates sync as soon as there is an internet connection
Know what is and isn't getting done
Simple To-do List
To-do lists should be simple and easy to manage. Stop using emails, text messages, scraps of paper, and spreadsheets to manage tasks. Create Field Service Cloud tasks and assign them to crews and have a permanent record that can be updated and reviewed anytime, anywhere.
Proactive Management
Review tasks by crew, by jobsite, by manager or, by past due like you would any to-do list. Managers receive email notifications when crews report issues they discovered in the field. There are no excuses for not meeting your customer commitments. Stop searching through email and text threads to get tasks updates.
Increase accountability
Hold crews accountable for completing their tasks on time. They no longer can say they didn't know about it or forgot. Field Assistant even sounds an alarm when they arrive at a jobsite with an incomplete task! Account Managers receive real-time notifications when tasks are completed and can immediately notify the client.
Crews manage tasks with the Field Assistant mobile app
Real-time task list
Replace stacks of work orders that need to be printed and collected every day. Crews have quick and easy access to all their assigned tasks. Tasks are highlighted on their daily schedule and notification alarms deliver just in time reminders. Detailed descriptions and pictures ensure they know what needs to be done.
Field updates
Once the task is complete, crews update the status and include appropriate pictures and updates. The update is real-time synced with Field Manager, notifying the management team of the update. If the crew is in any area with no data connection, the update will sync as soon as possible.
Attach pictures to tasks
Crystal clear
Attach pictures to tasks that highlight the problem or show the solution
Quick to find
Stop searching through photo galleries, emails, and texts to find the picture. The picture is simply attached to the task!
Highlight with annotations
Draw on pictures to highlight part of the image
Crews report issues with the Field Assistant mobile app
Report problems
You count on your crews to tell you what is happening at their jobsites. With Field Assistant tasks, they can capture jobsite and equipment issues when they are noticed, including detailed descriptions and pictures to highlight the problem. Never lose track of a broken sprinkler or an equipment problem again.
Improve accountability and resolution time
Crews typically either call their Account Manager about issues or report them when they return to the yard at the end of the day. Often something goes wrong along the way and it is days later before something happens. Instead, crews simply create a task in Field Assistant when they noticed the issue, the appropriate Field Manager users are notified, and steps can immediately be taken to resolve the issue. Crews no longer have to wonder if the irrigation issue they reported has been sent to the irrigation department. All interested parties can track the task until it is closed.
Manage Item List for Estimates and Invoices
Manage item list
Company item lists ensure consistency and speed up the process of creating estimates. Enter or import your item list. Organize items by category and create item bundles to simplify use. When needed, add pricing rules for customer unique pricing. QuickBooks users can sync their QuickBooks item list.
Standarize list
Estimates and materials used lists to invoice billable jobs have never been easier to create. Get rid of clipboards, paper forms, and random notes. Select items from searchable pickers to speed up the process. Add items on the spot when using items not in your item list.
Create estimates for Enhancements, Repairs, and more
Manage estimates
Never lose track of an estimate again. Review open estimates. Track estimates by status. Schedule jobs with approved estimates. Create QuickBooks estimates from Field Service Cloud estimates.
Crews capture line item estimates with the Field Assistant mobile app
Simplified process
Capture the same data you are asking your crews to record on paper forms. Replace binders filled with pages of items and illegible paper forms with Field Assistant pre-filled forms with searchable pickers.
- Most fields either auto-filled or filled by pickers
- Select from items organized by category
- Search list by code or description to quickly find the item
- Select a bundle for collection of items that are frequently used together
- Enter item quantities
Add helpful details
- Tie pictures to jobs instead of searching through photo gallery to find the right one
- Add notes and location when helpful
Track materials used for Invoicing jobs
Manage materials used
Never lose track of what materials were used to complete billable jobs. The materials used list and the work flow status options ensure all completed jobs are quickly and accurately invoiced. Create QuickBooks invoices from Field Service Cloud materials used lists.
Crews capture materials used for Invoicing with the Field Assistant mobile app
Simplified process
Capture the same data you are asking your crews to record on paper forms. Replace binders filled with pages of items and illegible paper forms with Field Assistant pre-filled forms with searchable pickers.
- If estimate available, start by copying the estimate list
- Most fields either auto-filled or filled by pickers
- Select from items organized by category
- Search list by code or description to quickly find the item
- Select a bundle for collection of items that are frequently used together
- Enter item quantities
Add helpful details
- Tie pictures to jobs instead of searching through photo gallery to find the right one
- Add notes and location when helpful
What are our clients saying?
"I can't believe how much more organized our crews and managers are with this program. The crews and managers were reluctant at first, but now we find it much easier and efficient in tracking our crews and we love the ability to add tasks. We love the geofence task reminders and timesheet reports of the program. This is a great program!"
Del Conte's Landscaping
"It's so easy to track work orders in real-time now. Knowing how long we spend servicing each jobsite every month without the crews doing any record keeping is great."
Mogensen Landscaping
See how Field Service Cloud
can manage schedules, forms, pesticide uses, and more...
