Frequently Asked Questions

Field Service Cloud is landscape maintenance software that replaces scattered office-to-field communication and paperwork. The office plans work, crews capture what happened, and managers review the details before customer follow-up or billing.

No. Field Service Cloud is designed to adapt to the routes, jobsites, crews, and office review steps your company already uses. Field Assistant is available in English and Spanish, and onboarding help is available. If rollout risk is the concern, see how teams can start with one workflow first.

Most teams start by loading customers, jobsites, crews, employees, and mobile users. From there, you can choose one route, service line, field form, pesticide record, or billing review workflow first, then add more as the team is ready.

Field Assistant is built around what crews need during the day: routes, jobsite notes, maps, tasks, forms, photos, materials, and time. The goal is to reduce phone calls and paperwork, not add more jobsite admin.

Pricing is based on the plan and crew count you need. You can cancel at any time, and both the Professional and Pesticide Use plans include a 30-day free trial with no credit card required. For detailed features and pricing for your crew size, see the pricing page.

Yes. During setup, Janmar can help review your existing customer, jobsite, crew, and service information and plan the cleanest path into Field Service Cloud. The customized walkthrough is a good place to talk through what you have today and what you want the first rollout to prove.

Field Service Cloud includes email and online support. The Professional plan also includes onboarding assistance, and phone support is available for Professional customers.

Yes. Download the Field Service Cloud overview for reviewing offline, printing, or sharing with an owner, manager, or colleague.

The drag-and-drop scheduling calendar helps office staff build routes, balance route days, and send schedule changes to crews. This gives operations managers a clearer plan before trucks leave and a better record for answering client questions later.

Yes. Field Assistant is designed for real field work and functions offline. Crews can log time, complete tasks, capture photos, fill out forms, and record materials without cell service; data syncs when connectivity returns.

Yes. Field Assistant switches to Spanish when a crew member's smartphone is set to Spanish. This helps bilingual teams use the same mobile app without separate setup.

Field Assistant records GPS activity during the work day so the office can review jobsite activity and service history. GPS jobsite time supports route and labor-cost conversations without making crews clock in and out of every stop; timesheets add employee-level man-hours when your company uses them.

GPS supports jobsite service history, route review, time on site, and customer questions during the work day. A walkthrough can cover how your company explains GPS use, who reviews it, and how it fits your operating policy.

Yes. Office staff can create, assign, and track work orders, client requests, and site issues from one task list. Crews receive clear assignments on their phones and can upload notes and photos from the field, giving managers a cleaner record for customer follow-up.

Jobsite maps give the office and crews visual property context. They can support measurements, service zones, notes, access details, and scope clarification so teams are not relying only on memory or paper directions.

Yes. You can replace paper checklists with custom digital forms for inspections, safety checks, service records, and customer-specific records. Completed forms can include photos or signatures and become searchable office records.

Yes. Field Service Cloud supports QuickBooks Online and QuickBooks Desktop handoff where configured. QuickBooks remains your accounting system; Field Service Cloud organizes reviewed field details before handoff. Use the QuickBooks integration page and pricing page to review current support and plan fit.

QuickBooks setup depends on your customers, services, items, contracts, tax setup, and invoicing process. The walkthrough can cover your current billing workflow and where duplicate entry can be reduced.

You can create estimates from approved item catalogs and field details, then track each opportunity through the office pipeline. This helps the team quote from the same data and keep follow-up visible.

Crews can log parts and materials in the mobile app so billable items stay visible for office review and invoice accuracy.

Crews clock in at the start of the day, out and in for lunch, and out at the end of the day. GPS then provides practical jobsite labor context for route and margin review without stop-by-stop clock-ins. This reduces paper time entry, simplifies payroll review, and adds employee-level man-hours when your company uses timesheets.

Reports help owners and managers review service history, route activity, jobsite labor, records, and exceptions. For bid review, see the GPS Labor Tracking & Bid Review Solution.

Field Service Cloud keeps irrigation maps, controller locations, station notes, photos, service history, and repair context tied to the jobsite so technicians can work from the record and managers can prepare repair follow-up.

Field Service Cloud helps crews capture pesticide application details, gives the office one record to review, keeps labels/SDS available from the phone, and makes application history easier to use for customer questions, service review, product-use review, and reports. It also supports California MS-PUR / CalAgPermits submission where applicable. See the Pesticide Records & Reporting Solution.

Choose Pesticide Use when your main need is pesticide application capture, label/SDS access, office approval, and pesticide reporting. Choose Professional when you also need routes, crews, tasks, estimates, labor review, service history, billing prep, and QuickBooks handoff.